{"id":12184,"date":"2017-11-02T12:00:18","date_gmt":"2017-11-02T11:00:18","guid":{"rendered":"http:\/\/35.204.194.178\/?p=12184"},"modified":"2019-07-02T02:12:47","modified_gmt":"2019-07-02T00:12:47","slug":"zakaznicke-zazitky-v-digitalni-dobe","status":"publish","type":"post","link":"https:\/\/advired.cz\/en\/zakaznicke-zazitky-v-digitalni-dobe\/","title":{"rendered":"Z\u00e1kaznick\u00e9 z\u00e1\u017eitky v digit\u00e1ln\u00ed dob\u011b"},"content":{"rendered":"

Jak\u00e9 budou po\u017eadavky klient\u016f na prvot\u0159\u00eddn\u00ed Z\u00c1KAZNICK\u00dd Z\u00c1\u017dITEK PO ROCE 2020 ?<\/p>\n\n\n\n

Jak se P\u0158IPRAVIT ji\u017e nyn\u00ed<\/p>\n\n\n\n

Jsou rozhoduj\u00edc\u00ed TECHNOLOGIE, ZAM\u011aSTNANCI, STRATEGIE, nebo n\u011bco jin\u00e9ho?<\/p>\n\n\n\n

GDPR aneb jste p\u0159ipraveni na novou regulaci nakl\u00e1d\u00e1n\u00ed s osobn\u00edmi \u00fadaji?<\/p>\n\n\n\n

P\u0159\u00edpadov\u00e1 studie Albion Cars s.r.o. – nejv\u011bt\u0161\u00edho prodejce voz\u016f Land Rover a Jaguar v \u010cR.<\/p>\n\n\n\n

Pe\u010dujete o sv\u00e9 z\u00e1kazn\u00edky jako o zlato? V\u00fdzkumy ukazuj\u00ed, \u017ee z\u00edskat nov\u00e9 z\u00e1kazn\u00edky vych\u00e1z\u00ed 7x dr\u00e1\u017ee, ne\u017e prod\u00e1vat st\u00e1vaj\u00edc\u00edm – poskytov\u00e1n\u00ed prvot\u0159\u00eddn\u00ed z\u00e1kazn\u00edck\u00e9 zku\u0161enosti m\u00e1 dramatick\u00fd dopad na \u00fasp\u011b\u0161nost firem. P\u0159ij\u010fte se inspirovat nejnov\u011bj\u0161\u00edmi trendy nebo pod\u011blit o sv\u00e9 zku\u0161enosti na na\u0161i pracovn\u00ed sn\u00eddani.<\/p>\n\n\n\n

\u010ctvrtek 7.prosince 2017, 8.00 \u2013 12.00<\/strong><\/p>\n\n\n\n

Caf\u00e9 Louvre,<\/strong> N\u00e1rodn\u00ed 22, Praha (https:\/\/www.cafelouvre.cz\/)<\/p>\n\n\n\n

Registrujte se ZDE <\/a><\/strong><\/p>\n\n\n\n


Agenda:

8.00 Sn\u00eddan\u011b a networking

8.45 \u00davodn\u00ed slovo, p\u0159edstaven\u00ed partner\u016f (Salesforce, Advired, Tarpan Legal)<\/strong><\/p>\n\n\n\n

9.00 5 nejd\u016fle\u017eitej\u0161\u00edch tip\u016f pro prvot\u0159\u00eddn\u00ed z\u00e1kaznickou zku\u0161enost po roce 2020<\/strong><\/p>\n\n\n\n

Budou pro formov\u00e1n\u00ed z\u00e1\u017eitk\u016f va\u0161ich z\u00e1kazn\u00edk\u016f d\u016fle\u017eit\u011bj\u0161\u00ed technologie, va\u0161i zam\u011bstnanci, strategie, procesy nebo n\u011bco jin\u00e9ho? Diskuze t\u00fdkaj\u00edc\u00ed se t\u00e9matu Customer Experience Management, p\u0159\u00edstupu v r\u016fzn\u00fdch spole\u010dnostech, shrnut\u00ed nejd\u016fle\u017eit\u011bj\u0161\u00edch tip\u016f. Jan Mal\u00fd (Advired) & Michal Mravin\u00e1\u010d (Salesforce)<\/p>\n\n\n\n

9.20 Albion Cars s.r.o. – p\u0159\u00edpadov\u00e1 studie.<\/strong>
Jak se na budoucnost p\u0159ipravuje\u00a0nejv\u011bt\u0161\u00ed dealer voz\u016f Land Rover a Jaguar v \u010cR. Jak\u00e9 technologie zav\u00e1d\u00ed.\u00a0\u00a0Krist\u00fdna Hrdli\u010dkov\u00e1 (projektov\u00e1 mana\u017eerka \u2013 Albioncars, Auto Pr\u016fhonice), Jan Mal\u00fd (Advired).

10.00 Jak pomoci LIDEM l\u00e9pe fungovat ve ZM\u011aN\u00c1CH – workshop<\/strong><\/p>\n\n\n\n

Zm\u011bna jako psychologick\u00fd process. Change management u\u010d\u00ed mana\u017eery pochopit vzorce a principy, jimi\u017e se zm\u011bny \u0159\u00edd\u00ed a u\u010d\u00ed je \u0159\u00eddit zm\u011bny jako psychologick\u00fd proces. V kr\u00e1tk\u00e9 uk\u00e1zce se spole\u010dn\u00fdmi silami zam\u011b\u0159\u00edme na reakce lid\u00ed na zm\u011bny a kl\u00ed\u010dovou roli mana\u017eera, kter\u00fd m\u016f\u017ee sv\u00e9 lidi takov\u00fdmi zm\u011bnami \u00fasp\u011b\u0161n\u011b prov\u00e9st. Vlasta Janovcov\u00e1 (HR Consulting Lead – Advired)

10.40 P\u0159est\u00e1vka s ob\u010derstven\u00edm<\/strong>

11.00 GDPR aneb jste p\u0159ipraveni na novou regulaci nakl\u00e1d\u00e1n\u00ed s osobn\u00edmi \u00fadaji?<\/strong><\/p>\n\n\n\n

Nov\u00e9 na\u0159\u00edzen\u00ed o ochran\u011b osobn\u00edch \u00fadaj\u016f (General Data Protection Regulation – GDPR) je \u010dasto naz\u00fdv\u00e1no revoluc\u00ed v oblasti nakl\u00e1d\u00e1n\u00ed s osobn\u00edmi \u00fadaji. Znamen\u00e1 to, \u017ee v\u0161e bude nyn\u00ed jinak? A co bude vlastn\u011b pot\u0159eba zm\u011bnit? Novinky nov\u00e9 regulace z praktick\u00e9ho pohledu. Ale\u0161 Kub\u00e1\u010d (Tarpan Legal)

11.35 Budouc\u00ed v\u00fdvoj technologi\u00ed – hlavn\u00ed vize z Dreamforce 2017<\/strong><\/p>\n\n\n\n

Shrnut\u00ed nejnov\u011bj\u0161\u00edch trend\u016f v\u00fdvoje nov\u00fdch z\u00e1kaznick\u00fdch p\u0159\u00edstup\u016f a technologi\u00ed na platform\u011b Salesforce \u2013 to nejzaj\u00edmav\u011bj\u0161\u00ed z leto\u0161n\u00ed konference Dreamforce v San Franciscu. Jan Mal\u00fd (Advired)

12.00 Z\u00e1v\u011br a networking<\/strong><\/p>","protected":false},"excerpt":{"rendered":"

Jak\u00e9 budou po\u017eadavky klient\u016f na prvot\u0159\u00eddn\u00ed Z\u00c1KAZNICK\u00dd Z\u00c1\u017dITEK PO ROCE 2020 ? Jak se P\u0158IPRAVIT ji\u017e nyn\u00ed Jsou rozhoduj\u00edc\u00ed TECHNOLOGIE, ZAM\u011aSTNANCI, STRATEGIE, nebo n\u011bco jin\u00e9ho? GDPR aneb jste p\u0159ipraveni na novou regulaci nakl\u00e1d\u00e1n\u00ed s osobn\u00edmi \u00fadaji? P\u0159\u00edpadov\u00e1 studie Albion Cars s.r.o. – nejv\u011bt\u0161\u00edho prodejce voz\u016f Land Rover a Jaguar v \u010cR. Pe\u010dujete o sv\u00e9 z\u00e1kazn\u00edky jako o zlato? V\u00fdzkumy ukazuj\u00ed, \u017ee z\u00edskat nov\u00e9 z\u00e1kazn\u00edky vych\u00e1z\u00ed 7x dr\u00e1\u017ee, ne\u017e prod\u00e1vat st\u00e1vaj\u00edc\u00edm – poskytov\u00e1n\u00ed prvot\u0159\u00eddn\u00ed z\u00e1kazn\u00edck\u00e9 zku\u0161enosti m\u00e1 dramatick\u00fd dopad na \u00fasp\u011b\u0161nost firem. P\u0159ij\u010fte se inspirovat nejnov\u011bj\u0161\u00edmi trendy nebo pod\u011blit o sv\u00e9 zku\u0161enosti na na\u0161i pracovn\u00ed sn\u00eddani. \u010ctvrtek 7.prosince 2017, 8.00 \u2013 12.00 Caf\u00e9 Louvre, N\u00e1rodn\u00ed 22, Praha (https:\/\/www.cafelouvre.cz\/) Registrujte se ZDE  Agenda: 8.00 Sn\u00eddan\u011b a networking 8.45 \u00davodn\u00ed slovo, p\u0159edstaven\u00ed partner\u016f (Salesforce, Advired, Tarpan Legal) 9.00 5 nejd\u016fle\u017eitej\u0161\u00edch tip\u016f pro prvot\u0159\u00eddn\u00ed z\u00e1kaznickou zku\u0161enost po roce 2020 Budou pro formov\u00e1n\u00ed z\u00e1\u017eitk\u016f va\u0161ich z\u00e1kazn\u00edk\u016f d\u016fle\u017eit\u011bj\u0161\u00ed technologie, va\u0161i zam\u011bstnanci, strategie, procesy nebo n\u011bco jin\u00e9ho? Diskuze t\u00fdkaj\u00edc\u00ed…<\/p>\n

Read more<\/a><\/p>","protected":false},"author":1,"featured_media":12185,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[29],"tags":[],"yoast_head":"\nAdvired | Z\u00e1kaznick\u00e9 z\u00e1\u017eitky v digit\u00e1ln\u00ed dob\u011b<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/advired.cz\/en\/zakaznicke-zazitky-v-digitalni-dobe\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Advired | Z\u00e1kaznick\u00e9 z\u00e1\u017eitky v digit\u00e1ln\u00ed dob\u011b\" \/>\n<meta property=\"og:description\" content=\"Jak\u00e9 budou po\u017eadavky klient\u016f na prvot\u0159\u00eddn\u00ed Z\u00c1KAZNICK\u00dd Z\u00c1\u017dITEK PO ROCE 2020 ? Jak se P\u0158IPRAVIT ji\u017e nyn\u00ed Jsou rozhoduj\u00edc\u00ed TECHNOLOGIE, ZAM\u011aSTNANCI, STRATEGIE, nebo n\u011bco jin\u00e9ho? GDPR aneb jste p\u0159ipraveni na novou regulaci nakl\u00e1d\u00e1n\u00ed s osobn\u00edmi \u00fadaji? P\u0159\u00edpadov\u00e1 studie Albion Cars s.r.o. – nejv\u011bt\u0161\u00edho prodejce voz\u016f Land Rover a Jaguar v \u010cR. Pe\u010dujete o sv\u00e9 z\u00e1kazn\u00edky jako o zlato? V\u00fdzkumy ukazuj\u00ed, \u017ee z\u00edskat nov\u00e9 z\u00e1kazn\u00edky vych\u00e1z\u00ed 7x dr\u00e1\u017ee, ne\u017e prod\u00e1vat st\u00e1vaj\u00edc\u00edm – poskytov\u00e1n\u00ed prvot\u0159\u00eddn\u00ed z\u00e1kazn\u00edck\u00e9 zku\u0161enosti m\u00e1 dramatick\u00fd dopad na \u00fasp\u011b\u0161nost firem. P\u0159ij\u010fte se inspirovat nejnov\u011bj\u0161\u00edmi trendy nebo pod\u011blit o sv\u00e9 zku\u0161enosti na na\u0161i pracovn\u00ed sn\u00eddani. \u010ctvrtek 7.prosince 2017, 8.00 \u2013 12.00 Caf\u00e9 Louvre, N\u00e1rodn\u00ed 22, Praha (https:\/\/www.cafelouvre.cz\/) Registrujte se ZDE  Agenda: 8.00 Sn\u00eddan\u011b a networking 8.45 \u00davodn\u00ed slovo, p\u0159edstaven\u00ed partner\u016f (Salesforce, Advired, Tarpan Legal) 9.00 5 nejd\u016fle\u017eitej\u0161\u00edch tip\u016f pro prvot\u0159\u00eddn\u00ed z\u00e1kaznickou zku\u0161enost po roce 2020 Budou pro formov\u00e1n\u00ed z\u00e1\u017eitk\u016f va\u0161ich z\u00e1kazn\u00edk\u016f d\u016fle\u017eit\u011bj\u0161\u00ed technologie, va\u0161i zam\u011bstnanci, strategie, procesy nebo n\u011bco jin\u00e9ho? Diskuze t\u00fdkaj\u00edc\u00ed… Read more\" \/>\n<meta property=\"og:url\" content=\"https:\/\/advired.cz\/en\/zakaznicke-zazitky-v-digitalni-dobe\/\" \/>\n<meta property=\"og:site_name\" content=\"Advired\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/facebook.com\/advired\/\" \/>\n<meta property=\"article:published_time\" content=\"2017-11-02T11:00:18+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2019-07-02T00:12:47+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/advired-web.s3.amazonaws.com\/2019\/07\/range-rover.png\" \/>\n\t<meta property=\"og:image:width\" content=\"630\" \/>\n\t<meta property=\"og:image:height\" content=\"420\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Luk\u00e1\u0161 Novotn\u00fd\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" 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Jak se P\u0158IPRAVIT ji\u017e nyn\u00ed Jsou rozhoduj\u00edc\u00ed TECHNOLOGIE, ZAM\u011aSTNANCI, STRATEGIE, nebo n\u011bco jin\u00e9ho? GDPR aneb jste p\u0159ipraveni na novou regulaci nakl\u00e1d\u00e1n\u00ed s osobn\u00edmi \u00fadaji? P\u0159\u00edpadov\u00e1 studie Albion Cars s.r.o. – nejv\u011bt\u0161\u00edho prodejce voz\u016f Land Rover a Jaguar v \u010cR. Pe\u010dujete o sv\u00e9 z\u00e1kazn\u00edky jako o zlato? V\u00fdzkumy ukazuj\u00ed, \u017ee z\u00edskat nov\u00e9 z\u00e1kazn\u00edky vych\u00e1z\u00ed 7x dr\u00e1\u017ee, ne\u017e prod\u00e1vat st\u00e1vaj\u00edc\u00edm – poskytov\u00e1n\u00ed prvot\u0159\u00eddn\u00ed z\u00e1kazn\u00edck\u00e9 zku\u0161enosti m\u00e1 dramatick\u00fd dopad na \u00fasp\u011b\u0161nost firem. P\u0159ij\u010fte se inspirovat nejnov\u011bj\u0161\u00edmi trendy nebo pod\u011blit o sv\u00e9 zku\u0161enosti na na\u0161i pracovn\u00ed sn\u00eddani. \u010ctvrtek 7.prosince 2017, 8.00 \u2013 12.00 Caf\u00e9 Louvre, N\u00e1rodn\u00ed 22, Praha (https:\/\/www.cafelouvre.cz\/) Registrujte se ZDE  Agenda: 8.00 Sn\u00eddan\u011b a networking 8.45 \u00davodn\u00ed slovo, p\u0159edstaven\u00ed partner\u016f (Salesforce, Advired, Tarpan Legal) 9.00 5 nejd\u016fle\u017eitej\u0161\u00edch tip\u016f pro prvot\u0159\u00eddn\u00ed z\u00e1kaznickou zku\u0161enost po roce 2020 Budou pro formov\u00e1n\u00ed z\u00e1\u017eitk\u016f va\u0161ich z\u00e1kazn\u00edk\u016f d\u016fle\u017eit\u011bj\u0161\u00ed technologie, va\u0161i zam\u011bstnanci, strategie, procesy nebo n\u011bco jin\u00e9ho? Diskuze t\u00fdkaj\u00edc\u00ed… Read more","og_url":"https:\/\/advired.cz\/en\/zakaznicke-zazitky-v-digitalni-dobe\/","og_site_name":"Advired","article_publisher":"https:\/\/facebook.com\/advired\/","article_published_time":"2017-11-02T11:00:18+00:00","article_modified_time":"2019-07-02T00:12:47+00:00","og_image":[{"width":630,"height":420,"url":"https:\/\/advired-web.s3.amazonaws.com\/2019\/07\/range-rover.png","type":"image\/png"}],"author":"Luk\u00e1\u0161 Novotn\u00fd","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Luk\u00e1\u0161 Novotn\u00fd","Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/advired.cz\/cs\/zakaznicke-zazitky-v-digitalni-dobe\/#article","isPartOf":{"@id":"https:\/\/advired.cz\/cs\/zakaznicke-zazitky-v-digitalni-dobe\/"},"author":{"name":"Luk\u00e1\u0161 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